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Gem Unique

Personalised Bespoke And Unique Gift Ideas 

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A few terms and conditions we are obliged to give

All items must be paid on purchase using the pay cart on the website and in full before delivery.

You must be over 18 to use and purchase from this website.

All  on-line and website payments are paid through the secure PayPal payment system.

Payments by credit/debit card made over the phone or by mail order will be paid using the secure Squareup payment system.

Payments made by email invoice will be through PayPal or Squareup payment system. 

Both PayPal and Squareup are secure merchant payment systems and are fully guaranteed.

Both PayPal and Squareup use encrypted payment systems.

Any refunds, for whatever reason, will only be paid back to the original payment card used and the original payment method used.

Gem Unique will always do their best to keep on top of stock levels. Bearing in mind that sometimes fast moving and popular items can run low or run out very quickly. In any very rare circumstances, should an item sell out before we receive your order, we will contact you and offer either: a chance to wait until stock has been replenished or, a replacement item, credit for future purchases or full refund.

All purchases are fully guaranteed.

All purchases have a fourteen (14) day refund policy (excluding personalised and engraved items) from day of receipt providing items are returned in an unused and a re-saleable condition and undamaged and in the original packaging. Please contact first to try and resolve any issues. Every customer is important to us and we will always do what we can to give good customer service and resolve any problems to your satisfaction.

Should there be any faulty or missing items you should firtsly report by email ( detailing the problem so we can make a decision on how to proceed quickly with resolving the problem. Please include a description of the problem and a contact number should we need to call you.

As far as we are aware all soaps and lotions are totally safe to use as they contain nothing but natural ingredients.

Unless otherwise stated all bathroom products, soaps, bath bombs, lotions etc. are hand made using the finest  natural ingredients and do not contain chemicals.

No real alcohol has been used in any products.

Non of the products have ever been tested on animals. (They have only ever been tested on humans).

All bathroom products arrive with a leaflet or description which includes any safety warnings, where necessary, and a list of ingredients within the product.

It is your responsibility to make sure you read the leaflet or description before using the product.

It is your responsibility to make sure you are aware of any allergies you may have before using the products.

All jewellery is safe to wear and lead free but, it is your responsibility to make sure you have no allegies when wearing jewellery, whether sterling silver, gold or plated jewellery.

By purchasing from this website deems your agreement to these terms.

It is your responsibility to double check spellings of names and sentiments on personalised and engraved items.

Your personalisation spellings will be engraved as you send it.

Make sure you adhere to the maximum character counts as shown on the product. Gem Unique will sometimes have to arrange your names or sentiments to its best fit for the jewellery or engraved items.

By purchasing from this website you agree for Gem Unique to do this.

Personalised items are non-refundable once they have gone into production, (normally same day as ordering).

Gem Unique cannot accept responsibility for any misspellings on personalised items, unless it is our fault.

Copies of orders for personalised items are kept for a limited period in case of enquiries.

By ordering from this website you are confirming that you understand and agree to all terms and conditions set out.

Gem Unique only collect certain information from you to help us complete your transaction and collect payment from you. This may include your  name, address and phone details which is needed to deliver your purchase and to contact you if needed to help sort any queries. (This is in line with the new GDPR rules as from 25th May 2018) Your privacy is important to us and we do not collect, use or share any of your personal details for any other reasons.

We do not sell, share or give out your details to any third parties.

We may only share delivery details to companies associated with Gem Unique for delivery reasons only.

We do not collect, save or hold any of your financial detail.

All payments are made through the PayPal or Squareup secure payment system.

You do not need a PayPal account to use PayPal secure payments.

Squareup is a merchants account only for taking payments.

No card details are collected or stored anywhere by Gem Unique.

Gem Unique may, from time to time, keep you updated on our products and send you special customer offers or information.

You can unsubscibe from these updates and offers at any time. 

Gem Unique can add, change, delete any of these terms and conditions at any time.

Important notifications or changes to terms and conditions will be relayed to you normally by e-mail.




Terms & Conditions for Free Gift  (This offer is now closed but, watch out for future offers)

Not to be used in conjunction with any other offer

Only one free gift per address allowed

Free gift is a promotional gift offer

Free gifts are despatched within 7-14 days

From time to time we may use your details to keep you updated on our products and services and send you information of our products and any special offers that may be of interest to you. This will be by email or post

Don't worry we do not spam you with unwanted material

We do not share, sell or give out your details to anyone else

All payments are paid through secure servers and we do not save or collect any payment details

Mystery gift can be anything of our choosing from a selection available

We do not guarantee the value of the free gift item but would have a retail value of about £5.99-£9.99 if sold on the retail website

No Purchase required to be eligible for free gift

If not making a purchase the free gift is sent on completion of on-line order and payment of post and packing costs only

If a purchase is made, (over £4.99 excl. p&p), you will automatically be eligible for the free gift and no further action requred.

Free gift is non-transferable and can not be exchange

Only one free gift per address

The free gift will be for the sole purpose of use by an adult as the gift will be intended for adult (over 18) use

You must be over 18 to purchase from the website

This offer is valid until 31/12/18

Offer may be extended at the discretion of Gem Unique

Gem Unique have the right to cancel this offer at anytime for whatever reason

Gem Unique have the right extend this offer if required

Gem Unique have the right to add, deduct or amend these t&c's at any time










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Please note that despatch times are only approximate and is the time it takes from ordering to despatching items.

Delivery times are only approximate and Gem Unique can not be responsible for any delays in delivery times which is out of our control. Your purchases will be delivered by Royal Mail or another suitable courier service. We can not be responsible for any delivery times once in the hands of such couriers. 

Normal despatch times are approximately anything between 1 and 3 days depending on item ordered. 

Gem Unique will notify you if there is, for any reason, going to be any delays in this time scale.

Royal mail guidelines for delivery are approximately 1-5 days delivery but you should allow 7-10 days before raising concerns.

Please allow extra time during busy holiday periods.

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