Refund Policy



Our policy lasts 21 days on non-personalised items. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. IMPORTANT: We are unable to accept returns or give refunds on any personalised items. Your items will be personalised exactly how you request on order. Please make sure all words, names and spellings are correct. Once your request goes into production, (normally same day), it cannot be changed or cancelled.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 21 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, (non-personalised), unfortunately sale items cannot be refunded. Please contact us if you experience any problems with your item.

Exchanges (if applicable)

We only replace items if they are defective or damaged. Should you experience any problems please contact us at


To return your product, firstly contact us to discuss the reason you wish to return. You should mail your product to: Gem Unique, Market Village, 855 Bristol Road South, Birmingham B31 2PA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item due to reasons beyond our control.

Finally, our customer services are always here to help should you experience any problems. Do not hesitate to contact us if you need to discuss anything. The quickest way is to email us at: and we will get back to you as soon as possible.